Last Updated: January 1, 2025
This Privacy Policy describes how Dunhil Collection LLC collects, uses, and protects your personal information when you use our website
dunhilcollectionllc.com.
1. Information We Collect
When you visit our website or make a purchase, we collect the following types of information:
Personal Information
- Full name and contact details (email, phone number)
- Billing and shipping address
- Payment information (processed securely via our payment partners — we do not store card numbers)
- WhatsApp number (for order confirmation and tracking updates)
- Account username and password (encrypted)
Automatically Collected Information
- IP address and approximate geographic location (used for currency detection)
- Browser type, device type, and operating system
- Pages visited, time spent, and click behavior (via analytics)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and tracking updates via email and WhatsApp
- Provide customer support and respond to inquiries
- Display prices in your local currency based on your location
- Send promotional emails and newsletters (only if you opt-in)
- Improve our website, products, and services
- Comply with legal obligations and prevent fraud
- Run targeted advertising via Facebook Meta Pixel and similar tools
3. WhatsApp Communication
By providing your WhatsApp number during checkout, you consent to receiving:
- Order confirmation messages
- Shipping and delivery status updates
- Customer support communications
You can opt out of WhatsApp communications at any time by replying "STOP" or contacting us at support@dunhilcollectionllc.com.
4. Facebook Meta Pixel
We use Facebook Meta Pixel on our website. This technology helps us:
- Measure the effectiveness of our Facebook advertising
- Show relevant ads to people who have visited our website
- Track conversions such as purchases and add-to-cart events
The Facebook Pixel collects data such as: browsing activity on our site, purchases made, and demographic information. This data is shared with Facebook in accordance with Facebook's Data Policy. You can manage your ad preferences at facebook.com/ads/preferences.
5. Cookies
Our website uses cookies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for the website to function (cart, session, currency preference)
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used for remarketing and targeted advertising
- Preference Cookies: Remember your settings like language and currency
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
6. Multi-Currency & Location Data
We detect your country of origin (via IP address and CloudFlare headers) to automatically display prices in your local currency. This data is used only for currency display purposes and is not stored permanently. You can override this at any time using the currency selector in the header.
7. Data Sharing
We do not sell your personal information. We may share your data with:
- Payment Processors: Stripe, PayPal (to process payments securely)
- Shipping Partners: Courier services (to deliver your orders)
- Analytics Providers: Google Analytics, Facebook (under their respective privacy policies)
- Legal Authorities: When required by law or to protect our rights
8. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission, secure password hashing, and access controls. However, no method of internet transmission is 100% secure.
9. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically for 7 years for order and transaction records (for tax and legal compliance). You may request deletion of your account data at any time, subject to legal retention requirements.
10. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent at any time (where consent is the legal basis)
- Data portability (receive your data in a structured format)
To exercise any of these rights, contact us at support@dunhilcollectionllc.com.
11. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
