Frequently Asked Questions

You can place an order directly through our website by adding products to your cart and completing checkout. Alternatively, you can order via WhatsApp by sending us a message at +92 309 5595705 with the product name and your delivery address.

Yes! Once your order is placed, our system automatically sends you a WhatsApp message to the number provided at checkout. You will receive order confirmation, shipping updates, and delivery notifications directly on WhatsApp.

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately via WhatsApp (+92 309 5595705) or email (support@dunhilcollectionllc.com). Once the order is shipped, cancellations are no longer possible.

We ship worldwide! Our primary markets include USA, Pakistan, UAE, Saudi Arabia, Canada, Qatar, India, Sweden, and many more. Shipping is available to almost every country. Contact us if you're unsure about your location.

Delivery times vary by location: Pakistan: 2–5 business days, USA: 7–14 business days, UAE/Saudi Arabia/Qatar: 5–10 business days, Europe: 10–20 business days, Rest of World: 14–25 business days. These are estimates and may vary.

Yes! We offer free shipping on orders over PKR 5,000 (or the equivalent in your currency) within Pakistan. For international orders, shipping charges are calculated at checkout based on your location and order weight.

Once your order is shipped, you will receive a tracking number via WhatsApp and email. You can use this number to track your package on the courier's website. You can also visit our Track Order page for more details.

We offer a 30-day return policy on most items. Products must be in their original, unused condition with all tags and packaging intact. Sale items and customized products may not be eligible for return. Please check our Delivery & Returns page for full details.

To initiate a return: 1) Contact us via WhatsApp or email within 30 days of delivery, 2) Describe the reason for return and include photos if the product is damaged, 3) We will provide return shipping instructions, 4) Once we receive the item, refund is processed within 5–7 business days.

Yes, we offer full refunds for items returned in original condition, items that are defective or damaged on arrival, and orders that were incorrectly shipped. Refunds are processed to the original payment method within 5–7 business days after we receive the return.

We accept Visa, Mastercard, American Express, PayPal, Stripe, and Cash on Delivery (COD) within Pakistan. Bank transfers are also accepted for large orders. All online payments are secured with SSL encryption.

Our website automatically detects your country and displays prices in your local currency: USD for USA/Canada, AED for UAE, SAR for Saudi Arabia, QAR for Qatar, INR for India, SEK for Sweden, and PKR for Pakistan and all other countries. You can also switch currency manually using the selector at the top of the page.

Absolutely. We use industry-standard SSL encryption for all transactions. We partner with trusted payment gateways (Stripe, PayPal) and never store your credit card information on our servers.

Yes! Quality is our top priority. Every product in our collection is carefully selected and quality-checked before being listed on our website. We stand behind every product we sell with our satisfaction guarantee.

Yes, we offer wholesale pricing for bulk orders. For wholesale inquiries, please contact us at support@dunhilcollectionllc.com or via WhatsApp with your requirements. Minimum order quantities apply.

No, you can checkout as a guest without creating an account. However, creating an account gives you benefits like order tracking, saved addresses, order history, and exclusive member deals.