Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery & Return Policy
At Dunhil Collection LLC, we are committed to providing fast, reliable, and affordable delivery options throughout Pakistan. Whether you're purchasing cutting-edge software, hardware, or accessories, we ensure your products are delivered with care and precision. Here’s an overview of our delivery and return services:
Here’s the content based on the layout in the provided screenshot and customized for a Pakistani audience:
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Delivery Options Overview
We offer multiple delivery methods to meet your needs:
- Order Your Product and Choose a Delivery Method
Select your desired product, add it to the cart, and proceed to checkout. Choose your delivery option for convenience. - Receive Confirmation
After placing your order, you’ll receive a confirmation message with tracking details. - Wait for Delivery
Standard and next-day delivery options ensure your order arrives on time. - Pick Up Your Order
Alternatively, you can opt to collect your order from our designated location.
Delivery Charges and Timelines
Small Items (e.g., software keys, USBs)
- Standard Delivery
- Timeline: 3–5 working days
- Orders over PKR 30,000: Free
- Orders under PKR 30,000: Starting from PKR 500
- Next-Day Delivery
- Available for PKR 800+
- Delivery cut-off time: 7:00 PM
Large Items (e.g., desktops, monitors)
- Standard Delivery
- Timeline: 2 working days
- Charges start at PKR 1,000
- Next-Day Delivery
- Timeline: Next working day
- Charges start at PKR 1,500
Product Return Policy
At Dunhil Collection LLC, customer satisfaction is our priority. If you’re not happy with your purchase, we offer a transparent return policy to ensure a hassle-free experience.
Conditions for Product Returns
To qualify for a return, the following conditions must be met:
- Product Condition
- The product must be unused, unopened, and in its original packaging (including seals and labels).
- No damage to the product or its accessories is allowed.
- Timeframe
- Returns are accepted within 14 days of receiving your product. Please ensure you initiate the return request within this timeframe.
- Proof of Purchase
- A valid purchase receipt or order number must be provided.
- Accessories and Packaging
- All original accessories, manuals, and warranties must be returned with the product. Missing items may result in rejection of the return request.
Non-Eligible Items for Return
Certain items cannot be returned, including:
- Digital software licenses that have been activated.
- Customized or special-order products.
- Items damaged after delivery or due to improper handling.
Steps for Returning a Product
Follow these simple steps to return your product:
- Initiate the Return
- Contact us at support@dunhilcollectionllc.com or call +92 309 99595 705 to initiate the return request. Provide your order details and reason for the return.
- Approval of Return Request
- Once approved, you’ll receive return instructions, including the address for sending the product back.
- Return the Product
- Pack the product securely in its original packaging, ensuring all components are intact.
- Send the product using a reliable courier service.
- Inspection and Refund
- Upon receiving the product, our team will inspect it to confirm it meets the return conditions.
- Refunds or exchanges will be processed within 7 working days after approval.
Refund and Exchange Process
- Refund Mode: Refunds are processed via the original payment method.
- Exchange Option: If you prefer, we can exchange your returned product for another item of equal value.
Important Notes
- Returns without prior approval will not be accepted.
- Any product found to be damaged or unpacked will not qualify for a refund or exchange.
Frequently Asked Questions (FAQs)
You can track your order using the details sent to you via email or SMS. If you face issues, contact us at support@dunhilcollectionllc.com
- Public holiday deliveries may be limited. Check with our support team for availability.
- We deliver to most postcodes across Pakistan. Enter your postcode during checkout to check if your area is covered.
- Next-day delivery is available on most orders. Some exceptions may apply for large items or remote areas. Please check at checkout for your specific delivery options.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Why Shop with Us?
- Reliable Delivery Partners: Trusted couriers across Pakistan.
- Affordable Options: Free delivery on orders above PKR 30,000.
- Easy Returns: Transparent policies designed for your convenience.
For more information, contact us:
📞 +1 (832) 8214 650
📞 +92309 5595 705
📧 support@dunhilcollectionllc.com
1001 S Main STE 500 Kalispell MT, 59901 USA
Misrial Road Rawalpindi PK