💚 Important: As we deliver digital software licenses via email, all sales are considered final once the license key has been delivered and activated. Please read our policy carefully before purchasing.
Digital Delivery Policy
Dunhil Collection LLC primarily sells digital software licenses that are delivered to your email address within 24 hours of confirmed payment. Because our products are digital and non-returnable by nature (once a license key is revealed or activated, it cannot be resold), our refund policy reflects this.
Eligible Refund Scenarios
- ✅ License key does not work / is invalid — we will replace it or issue a full refund
- ✅ License key was already used / pre-activated before delivery to you
- ✅ You received the wrong product (different from what you ordered)
- ✅ Email delivery not received within 24 hours (subject to verification)
- ✅ Duplicate charge / payment error
- ✅ Order cancelled before the license is sent
Non-Refundable Situations
- ❌ License key has been successfully activated — digital products cannot be returned once used
- ❌ Change of mind after the license has been delivered
- ❌ Incorrect purchase of the wrong edition, version or platform
- ❌ Compatibility issues due to your hardware/software environment
- ❌ Products clearly marked as "Final Sale" or "Non-Refundable"
- ❌ Fraudulent or disputed transactions without prior contact
Refund Process
- Contact us via WhatsApp (+92 309 5595705) or email within 48 hours of delivery
- Describe the issue — include your order number, email address, and the problem experienced
- Verification — we will verify the issue within 24 hours
- Resolution — we will either replace the license or issue a refund within 5–7 business days
Refund Methods
- Credit/Debit Card: 5–7 business days (bank processing)
- PayPal: 3–5 business days
- Bank Transfer: 5–10 business days
- Store Credit: Instant — can be used toward future purchases
Replacement Policy
In most cases where a license key fails, we prefer to issue a replacement license rather than a refund. This is faster and ensures you get the product you purchased. If a replacement is not available, a full refund will be issued.
Contact for Refunds
